Competitive Salary

Contract Type: Permanent-Full Time

Location: London-Harrow

Work Pattern: Hybrid

Language Skills: English

Start Date: June 2025

 About US:

Electro Rent is a leading global provider of test and technology solutions that enable its customers to accelerate innovation and optimize investments. Electro Rent’s rental, lease, sales, and asset management solutions serve industry-leading innovators in communications, aerospace and defence, automotive, energy, education, and general electronics and have done so since 1965.

As the world’s largest resource for testing and technology, we offer equipment from more than 300 brands – ensuring our customers access to equipment that fits their exact needs and specifications. Electro Rent is proud to partner with the leading manufacturers who strive to deliver the latest technologies with quality and reliability.

Electro Rent Leaders Excel at Designing the Solutions that Expedite Equipment Value. When You Want to Move From Design to Delivery in Less Time, Electro Rent Expertise is Unequalled.

About the Role:

The Customer Care Advisor manages external and internal customer queries in a timely manner to achieve total customer satisfaction. This will involve liaising with other departments to obtain information and provide the required support to the customer. The position is to primarily support specific territory assigned accounts but also provide cover for other team members territories whilst they are on holiday/out of office.

• You’ll be a flexible, reliable, and proactive person with a mature attitude, confident computer skills and the ability to multi- task and problem solve.
• You’ll have excellent telephone manners and feel at ease both initiating and receiving calls.
• You’ll have proven customer care/service experience, preferably in a technically based sales or service environment.
• You’ll have previous experience working in a fast-paced customer service environment.
• You’ll be proficient in English and ideally fluent in either Spanish, Italian, French or German both written and spoken. 
• You’ll ideally be able to decipher complex information and make informed decisions to the benefit of both the customer and the Company.
• You’ll be confident at managing CRM system

• You’ll be an experienced user of Microsoft Office and preferably Microsoft D365.

• You’ll enjoy working independently with minimal support as well as being part of the customer care team.

Electro Rent is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.

All offers of employment are subject to rreceipt of references that prove satisfactory to Electro Rent UK Ltd

For GDPR please visit

 https://www.electrorent.com/uk/gdpr

• You'll be proactively involved in outbound calling to customers to follow up on critical business and customer satisfaction requirements including end of rental period and “after shipment” daily.
• You'll liaise with couriers/ check courier reports to ensure deliveries and collections are actioned in a timely manner.
• You'll deal with all customer service queries and requests and provide information required to maintain a high-level of customer satisfaction. To include delivery and collection queries. technical queries, extensions to rental period.
• You'll liaise and support billing team, technical support team and logistics team. Log information clearly into cases and resolve issues in a timely manner in line with agreed KPIs (Key performance indicators).
• You'll manage your cases efficiently to ensure they are up-to-date and reviewed regularly with an adequate follow update in the future, do not allow dates to stay in the past.    
• You'll be confidently handling phone calls, resolving issues and building good relationships with customers.
• You'll manage cases in a timely manner, and ensuring the issues don't wait too long to be dealt with. You'll engage with customers during this process.
• You'll work as an integral part of the customer care team to provide a total quality service to our customers. Follow Company procedures but also using own initiative.